Privacy Policy

Welcome to Vital Meds. Your privacy is critically important to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vitalmeds.co.uk/, and when you use our services. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

When you use our website, we may collect the following types of information:

• Personal Information:
  
  • Name
    
  • Email address
    
  • Phone number
    
  • Delivery/billing address
    
  • Payment information (processed securely via third-party payment gateways)
    
• Non-Personal Information:
  
  • Browser type
    
  • Device type
    
  • IP address
    
  • Time and date of access
    
  • Referring website addresses
    
• Cookies and Tracking Technologies:
  
  • We use cookies to enhance user experience, analyze site usage, and assist in our marketing efforts.
    

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
  
• To respond to your inquiries and provide customer support
  
• To send you promotional communications (only if you opt-in)
  
• To personalize your experience on our website
  
• To improve our website based on user behavior and feedback
  
• To comply with legal obligations
  

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers (such as payment processors and delivery companies)
  
• Analytics Providers (such as Google Analytics) to understand how visitors interact with our site
  
• Law Enforcement or Regulatory Authorities when legally required
  

All third parties are obligated to keep your information confidential and to use it only for providing services on our behalf.

Cookies Policy

Our website uses cookies to:

• Understand and save user preferences for future visits
  
• Compile aggregate data about site traffic and interactions to offer better experiences
  
• Facilitate targeted advertisements through services like Google Ads (if applicable)
  

You can control cookie settings through your browser settings and opt out of tracking if you wish.

Your Rights (GDPR Compliance)

As a resident of the UK/EU, you have the following rights:

• Right to Access: Request access to your personal data.
  
• Right to Rectification: Request correction of inaccurate data.
  
• Right to Erasure: Request deletion of your personal data (also known as the “right to be forgotten”).
  
• Right to Object: Object to processing of your data for direct marketing.
  
• Right to Restriction: Request restriction of data processing.
  
• Right to Data Portability: Request the transfer of your data to another service provider.
  

If you wish to exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary:

• To fulfill the purposes described above
  
• To comply with legal, accounting, or reporting requirements
  

When your personal data is no longer required, we securely delete or anonymize it.

Security of Your Information

We use appropriate technical and organizational measures to protect your personal data, including:

• Secure Socket Layer (SSL) encryption
  
• Secure payment gateways
  
• Regular malware scanning
  
• Restricted access to personal data
  

Despite these measures, please understand that no method of internet transmission or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Please review it periodically.