Terms Of Use

Welcome to Vital Meds, the trusted online destination for healthcare products and pharmacy essentials. These Terms & Conditions outline the rules, responsibilities, and rights that apply to both you as the customer and us as the service provider. By using our website, browsing our content, or placing an order with us, you agree to abide by these terms. We encourage you to read them carefully because they are designed to protect you, ensure safety, and build a transparent relationship between us.

At Vital Meds, we are committed to making healthcare simple, safe, and accessible. However, it is important to remember that while we provide reliable information and genuine products, we do not replace the role of your doctor or healthcare professional. Our terms exist to clarify how our services work and what you can expect when you choose us as your trusted online pharmacy partner.

Eligibility for Use

By accessing or shopping with us, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. You also agree that the information you provide to us, whether for account creation, ordering, or delivery, is accurate and complete. Supplying false or misleading information may result in cancellation of your order or suspension of your access to our services.

We do not knowingly sell products to minors or allow individuals under 18 to use our services. If we become aware that someone under 18 has placed an order, we reserve the right to cancel it immediately.

Medical Disclaimer

While we take great care in sourcing and providing high-quality products, Vital Meds does not provide medical advice, diagnosis, or treatment. All information provided on our website, including product descriptions, articles, and blog content, is intended for general information only.

Our services are not a substitute for professional medical guidance. You should always consult a qualified doctor or pharmacist before starting any new medication or treatment, particularly if you have an existing medical condition, are pregnant, or are taking other prescribed medicines. By purchasing from us, you acknowledge that the responsibility for proper use of any product lies with you and your healthcare provider.

Ordering Process

Placing an order on our website is simple and secure. Once you select your products and proceed to checkout, you will be asked to provide accurate delivery and payment details. After completing your order, you will receive a confirmation email confirming that we have received your request. Please note that this email does not yet mean your order has been accepted. Acceptance only takes place once your payment is authorized and your items are dispatched. We also reserve the right to decline or cancel an order in cases such as stock unavailability, incorrect details provided, or suspected misuse of our services.

To make sure your treatment reaches you without delay, we provide a range of fast and reliable delivery options. Our customers can benefit from FREE private prescription delivery as well as FREE NHS prescription delivery services across the UK. For those who need their medication sooner, we also offer next-day NHS prescription delivery, with enhanced routes in major areas like London and Manchester, ensuring timely and discreet access to your prescriptions.

Pricing and Payments

All prices displayed on vitalmeds.co.uk are in GBP (£) and include applicable VAT unless otherwise stated. We work hard to ensure our prices are fair and competitive, but they may change without prior notice due to supplier costs or market conditions.

Payments must be made through the secure methods provided at checkout. By submitting your payment information, you confirm that you are authorized to use the selected payment method. If payment authorization fails or is flagged as suspicious, we reserve the right to cancel your order.

Delivery and Shipping

We aim to process and dispatch orders as quickly as possible, usually within the timeframes stated on our website. However, delivery times are estimates only and may vary due to courier delays, peak periods, or unforeseen circumstances.

It is your responsibility to provide accurate delivery details at the time of ordering. We cannot accept liability for delays or failed deliveries resulting from incorrect or incomplete information provided by you.

If a delivery is delayed, lost, or damaged in transit, please contact our support team so we can investigate and assist in resolving the matter.

Returns and Refunds

For safety reasons and to comply with healthcare regulations, we cannot accept returns of medicines once they have been dispatched, unless they are faulty, damaged, or incorrect. If this occurs, you must notify us within 48 hours of receiving the order.

We may request photographic evidence or the return of the faulty product before processing a replacement or refund. Refunds are typically made using the original payment method and may take several business days to appear in your account.

Privacy and Data Protection

At Vital Meds, we take your privacy seriously. Your personal information, including your name, address, and payment details, will only be used to process your order, deliver your products, and provide customer support. We do not sell or share your data with third parties for marketing purposes.

All data is handled in accordance with UK data protection laws and our Privacy Policy. By using our website, you consent to our collection and use of your data as described in that policy.

Limitation of Liability

While we strive to ensure your experience with us is smooth and reliable, we cannot be held responsible for issues beyond our control. This includes courier delays, website downtime, or third-party errors.

We are not liable for indirect or consequential losses, such as lost income, missed work, or medical complications arising from the use or misuse of our products. Your use of our services is at your own risk, and it is your responsibility to ensure products are used in line with medical advice.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, we encourage you to reach out to us. You can contact our support team via email at info@vitalmeds.co.uk, and we will do our best to assist you promptly.